Frequently Asked Questions

Everything you need to know about our premium audio tech and electronics.

What is the standard shipping time for international orders?

International orders typically arrive within 7–14 business days. We provide a tracking number for all shipments so you can monitor your package's progress in real-time.

Do your electronics come with a warranty?

Yes, all Riemann Kollektion devices include a standard 24-month manufacturer's warranty covering hardware defects and technical malfunctions.

What is your return policy for opened products?

We offer a 30-day return window. If the product has been opened, it must be returned with all original packaging and accessories to qualify for a full refund.

Are your audio products compatible with both iOS and Android?

Absolutely. Our Bluetooth-enabled devices and audio interfaces are designed to be cross-platform compatible, ensuring seamless integration with all major operating systems.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure bank transfers.

How can I update the firmware on my device?

Firmware updates can be downloaded directly from our 'Drivers & Support' page. Simply connect your device via USB and follow the on-screen installation guide.